Providing
all items in your order are in stock, we aim to ship as quickly as
possible (usually within 3 working days of receipt of your order), but
to be on the safe side please allow 14 days for delivery. Delivery of out-of-stock items may take up to 6 weeks. For ‘Special Order’ (S/O) items please
allow for a delivery time of up to 12 weeks. We wait with the shipping
of an order until we can ship it complete. If the out-of-stock item is
not due in stock within the 6 week period (or 12 weeks in case of a
(combination) S/O order),
it will be deleted from your order and the remainder will be shipped to
you. It goes without saying that you will be informed if this is the
case.
As
most of our products are handmade and imported, the out-of-stock
delivery times we are quoted by our suppliers are sometimes not correct.
We do guarantee that your order will be shipped to you as soon as we
have received it ourselves.
Our products are all designed in France, by French designers, and the designs are all based on traditional and authentic French objects - found in attics, flea markets, brocantes, etc. The manufacture of these products is not exclusively based in France. If you'd like more information, please give us a ring.
When
you have placed your order on the website, you will be sent an email
with your order details. If you do not receive this email, please let us
know on sales@lavenderandsage.co.uk.
The day your order is shipped, you will be sent a shipping email with
the details of items shipped, and a tracking info email with the details
pertaining to the shipping method of your order. If your order was
shipped by courier, the email will contain the tracking label number of
your parcel and their telephone number, so that you may get in touch
with them to check the delivery status of your shipment.
To ensure that
you receive these emails, please add info@lavenderandsage.co.uk to your
email contacts list - otherwise they may be filtered out by your spam
protection software.
If you wish to change the delivery address
after you have placed an order, please let us know. Please bear in mind
that if your order has already been shipped and our couriers charge us
extra for the change in address, the extra cost will be charged to you.
We
never take payment for an order until the day it is shipped to you.
However, please be advised that your debit card provider may well debit
your account on the day you place your order to guarantee their payment
authorisation to us. If in doubt, please contact your card provider.
We do not guarantee specific delivery dates, nor accept liability for parcels arriving later than expected.
STANDARD delivery service & information
UK mainland excl. Northern Ireland & the Isles
Lavender & Sage Ltd will deliver any order to UK mainland addresses for a Standard postage & packing charge of £4.95 per address. The exceptions
to this P&P charge are heavier or larger items. Standard delivery
charges for light & medium weight products are indicated by the
following symbols:
Light weight: £12.50 per delivery
Medium weight: £22.50 per delivery
The
Postage & Packing charges include delivery cost, packaging
materials and handling. The P&P charge is standard and irrespective
of the size of your order. Orders are shipped via courier or via Royal
Mail (standard parcel or 2nd class), depending on postcode and
weight/size of parcel.
All courier deliveries must be signed for. When you are asked to sign for your delivery, please print the words 'CONTENTS UNCHECKED' before signing. Otherwise goods damaged in transit are uninsured.
Royal Mail Standard Parcel or 2nd class deliveries need not be signed for.
UK non-mainland (incl. Northern Ireland, Isle of Wight, Scottish Isles, Channel Islands, etc.)
We're very happy to ship to any non-mainland address with a UK postcode.
Standard delivery charges will apply to standard-sized parcels (i.e.
falling within Royal Mail guidelines) weighing under a maximum of 2
kilograms.
See
under ‘UK mainland’ above for further details. For parcels heavier than
2 kilos or of a non-standard size please see under ‘Non-Standard
delivery charges & information’.
NON-STANDARD delivery service & information
'Special Order’ (S/O) items:
1. The pricing
of our S/O items is based on your inspection of the item in question at
our warehouse (when it has arrived from France), and on you arranging
for the transport of the item. Most (though not all) of these items will
be denoted by the following shipping symbols:
Heavy weight:
Extra Heavy weight:
Please refer to the individual item descriptions whether the item is a Non-Standard delivery item.
If you would
like us to assist you in obtaining a quote from a carrier, then please
let us know. In this case we will be more than happy to obtain a quote
for you. If you are happy with this quote, you can arrange payment with
the carrier in question directly. If you would prefer us to handle this
for you, your credit card details will be required to put through a
separate order for the shipping.
In our experience shipping quotes can vary from £4.95 for a single dining chair to £120 per pallet to the Highlands and Islands of Scotland.
2. Non-Standard delivery charges are based on:
- Unimpeded lorry access to your house, and on
ground floor delivery only, i.e. no steps, stairs or slopes. In all
other cases, please inform us when ordering, as we will need to discuss
with the couriers whether an additional delivery charge to you is
applicable. If we are not informed and there is a problem with delivery,
the item will be returned to us and we will have to charge you for the
cost of this return, which is likely to be higher than the original
delivery charge.
-
The entire order being shipped together. If you should require part of
your order shipped earlier, please inform us when ordering and we will
quote you a new delivery charge
3. Non-Standard delivery liability exclusion:
Lavender
& Sage cannot take responsibility for damage done to Non-Standard
delivery items once they have been collected from our warehouse by your
carrier. Please discuss with your carrier what their insurance
requirements are.
In
many cases (though not all) you will be required to print the words
'CONTENTS UNCHECKED' on the carrier's paperwork, before signing it off
as having been received by you. The Carrier's insurance company can
otherwise not be held liable, and the carrier will not be able to issue
you with a refund for the damaged item, or for the freight cost.
4. 25% deposit:
As S/O items are ordered and imported especially for you from our suppliers in France. 25%
of the cost of the 'Special Order' item is payable upon ordering. The
remaining 75% of the payment will be debited to your account when the
item is safely on its way to you.
For details of which of our products are S/O and/or Non-Standard delivery items, please check the individual product descriptions.
Shipping to all other destinations:
-
UK non-mainland, incl. Northern Ireland, Isle of Wight, Scottish Isles,
Channel islands (for parcel weighing over 2 kilos, and non-standard
sized parcels)
- Republic of Ireland
- All international destinations
Orders which are intended for shipping to the above destinations should be placed by phone only. Please contact us on +44 1323 871775.
UNDELIVERABLE PARCELS
If your parcel is shipped by courier, you
will receive an email with the tracking number of your parcel, as well
as a phone number for the courier. Please phone them if your parcel has
not been delivered after 3 days. If we become aware that a delivery has
been unsuccessfully attempted and you have not been in touch with the
courier, we will contact you by email to remind you. However, we are not
always aware of delivery problems, and sometimes the parcel gets
returned to us as having been undeliverable.
If this happens and you'd like us to send your order out again, we will
have to charge you the actual shipping cost, which in almost every
single case will be higher than our P&P charges. For a smaller
parcel to London, for example, the price would be £8.63. Any charges
that are incurred by us because your parcel was undeliverable, will be
payable by the customer.
If you do not have an email address, please phone us to obtain your parcel's tracking information.
If your parcel is shipped via Royal Mail, please allow 7 days for delivery.
PAYMENTS
All payments to Lavender & Sage Ltd are in British Pounds Sterling only.
Cheque payments
Once your order and cheque are received,
your cheque will be sent to our bank HSBC for clearing*, after which
your order will be shipped. If not all items of your order are in stock,
we will wait until your order can be sent complete, before presenting
your cheque for clearing.
(*From the moment we send off the cheque, please allow at least 7 working days for the funds to be cleared by the issuing bank)
Credit card payments
Your payment will be processed by our bank HSBC. For security reasons
none of your credit card details are stored on Lavender & Sage's
systems. This means that, when you place your order, you authorise a
certain level of payment. Therefore, when your order needs to be changed
so that it becomes more expensive, a new order will have to be entered,
and your credit card details taken again.
If you have any queries, please don't hesitate to phone us on 01323 871775.